Welcome to our store!
Special Note: Due to continuous operating losses, the store has decided to cease operations and is clearing out existing kitchenware at a loss. All items are clearance sales, limited quantities, while supplies last. Although we are conducting a final clearance sale, we will continue to provide all customers with comprehensive return and refund services to protect your shopping rights.
Return Period
We offer a 30-day return guarantee.
You can contact customer service to apply for a return within 30 days of receiving the goods.
Return requests after 30 days will not be accepted (unless otherwise stipulated by law).
Returnable Items
Items meeting the following conditions can be returned:
Product has quality issues
Incorrect product received
Product damaged during transportation
Product clearly does not match the order description
Dissatisfaction due to personal reasons (provided the product remains in good condition)
To expedite your application processing, please provide your order number and photos of the product (if applicable) when contacting customer service.
Returns Not Supported
Returns may not be processed in the following situations:
Exceeding the 30-day return period;
Damage caused by human error;
Missing major accessories, packaging, or gifts (if any);
Unable to be resold due to improper use;
Other items that are legally ineligible for return.
How to Apply for a Return
Applying for a return is very simple:
Step 1: Contact customer service to submit a return request.
Please provide:
Order number
Recipient’s name
Product name
Reason for return
Product photos (if there are quality issues)
Step 2:
After customer service review, we will provide you with:
US return address
Return tracking number (if applicable)
Return instructions
Step 3:
Please return the product according to the information provided by customer service.
Refund Policy
After receiving and inspecting the returned product:
Refund processing time: Within 3 business days
The refund will be returned to your original payment account.
Actual arrival time may vary depending on the bank, credit card institution, or third-party payment platform.
Shipping Information
All orders are shipped from our US warehouse. Delivery arrangements are as follows:
Order processing time: Same day
Estimated shipping time: 2 business days
Logistics delivery time may be slightly delayed due to weather, holidays, or force majeure events such as carrier issues.
Shipping Fee Information: For returns due to product quality issues, incorrect shipments, or damage during transportation, we will assist in processing related costs after verification.
For returns requested for personal reasons, return shipping costs are usually borne by the customer (unless otherwise stipulated by law).
Thank you for your support of our kitchenware clearance sale! Although we are closing down, we will continue to uphold the principle of honest service and diligently handle every customer’s order and after-sales needs.